What do frozen screens, draining batteries or malfunctioning apps have in common? They all share the same source – your Apple device. These issues are common Apple problems that come with old age or misuse. 

Nonetheless, knowing how to troubleshoot your Apple device can be the difference between a DIY Apple repair  or spending money at the service centre.

Whether it’s an iPhone, iPad or Macbook, find out how you can repair your Apple device with our guide :

 

Common Apple Device Issues

Your Apple issues can stem from two sources; hardware and software. The latter can usually be solved through troubleshooting techniques. On the other hand, hardware problems may need advanced repairs, often requiring professional Apple repair assistance. 

Lets breakdown some of these issues and how to address them: 

Frozen Screen

A screen that constantly freezes is one of the biggest issues for Apple users. It’s also one of the most frustrating! It can happen on any device including iPhone, iPads and Macbooks. It is usually caused by software glitches or outdated firmware. 

How to Fix It 

• Force Restart: For iPhones, quickly press and release the Volume Up button, then the Volume Down button, and hold the Side button until the Apple logo appears. 

For iPads with a Home button, press and hold the Home and Power buttons at the same time. For MacBooks, hold down the Power button until the screen goes black, then restart.

• Update iOS/macOS: Ensure your device is running the latest software version, as updates often fix bugs. 

 

Weak Battery 

A weak battery is usually a hardware problem that needs professional Apple repair. This includes losing power faster than usual or taking a longer time to charge. This is especially common in older iPhone and MacBook models. 

How to Fix It 

• Check Battery Health: Go to Settings > Battery > Battery Health & Charging. If the Maximum Capacity is below 80% or the device displays a “Service Recommended” message, the battery likely needs replacement.

For MacBooks, open System Settings > Battery > Battery Health to assess battery condition. 

• Optimise Battery Usage: Optimising power usage is a proactive way to prolong battery life. This includes reducing background activity by enabling low power mode or adjusting your screen brightness to low. 

You should also disable unnecessary features like wi-fi, bluetooth and location. 

 

Unresponsive Touchscreen 

An unresponsive touchscreen is another frustrating issue, particularly for iPhone and iPad users. It may result from a software issue, a screen protector interfering with touch sensitivity or hardware damage.

How to Fix It 

• Clean the Screen: Ensure the screen is clean and free from dust or grease. Use a microfibre cloth and avoid harsh cleaning agents. 

• Reboot the Device: A quick reboot can often fix minor software issues. If the screen is totally unresponsive, conduct a force restart as explained above. 

• Check for Screen Protector Issues: Ensure your screen protector is properly applied. Try removing it temporarily to check if the issue continues.

• Update or Restore the Device: Outdated software can cause touchscreen issues. Update to the latest iOS or restore your device using iTunes/Finder if the issue persists.

Overheating Issues 

Devices like iPhones and Macbooks can overheat due to prolonged usage. Running heavy applications or exposure to high temperatures can also cause your device to overheat. 

Persistent overheating can cause long-term damage, reducing the overall performance of your device. 

How to Fix It 

• Close Unnecessary Apps: Opening too many apps simultaneously will overload your device’s processor, generating excessive heat. Closing unnecessary apps will allow your phone to run better while decreasing the possibility of overheating. 

• Remove the Case: Using a case can trap heat. Remove it temporarily and place your device in a shaded area to help it cool down faster. 

• Avoid Direct Sunlight: Prolonged exposure to sunlight or high temperatures can worsen overheating. Always store your device in a shaded area. 

Malfunctioning Apps 

Malfunctioning apps are a common issue for Apple users. This includes apps freezing, crashing unexpectedly or failing to open. The causes can range from outdated app versions to compatibility problems with your device’s operating system.

How to Fix It 

• Force Close: Force the app to close and reopen it to see if it’s working. If the app causes your phone to unexpectedly freeze, force restart your device. 

• Update the App: Visit the App Store and check if there’s an available update for the malfunctioning app. Updates often fix bugs and improve compatibility with the latest iOS or macOS.

Reinstall the App: Deleting and reinstalling the app can sometimes do the trick. Reinstalling will ensure you’re running the most latest, stable version of the app.

 

Extending the Lifespan of Your Device

Being proactive through good maintenance habits can help minimise damage and strain to your device. You can start by ensuring your devices are always updated. Staying up to date with the latest iOS or macOS updates will fix bugs, improve performance and enhance security.  

Battery care is another crucial aspect of phone maintenance. Avoid exposing your device to extreme temperatures and don’t let your device drain completely. Use official charging accessories to prevent damage to the charging port and don’t overcharge your devices. 

Additionally, a regular cleaning routine should also be implemented. Removing dust and debris from ports and vents will prevent hardware issues and overheating. Last but not least, always manage storage space by deleting unnecessary files. 

Offloading data to cloud storage will also prevent performance issues. 

 

Conclusion 

These troubleshooting solutions won’t guarantee a permanent fix. Some issues are too complex for a DIY Apple repair and that’s when professional help should be considered. Whether it’s hardware replacements or complex software issues, we have the resources to fix your device! 

Contact us to find out more!